Canterris is looking for fast paced, high drive, customer service oriented, entrepreneurial minded application support gurus!! The Product Specialist role is an exciting opportunity, the perfect fit for someone looking to build and develop their career with a growing company. The Product Specialist role focus is to work with clients to help them use and deploy the Canterris Marketing Suite solution within their marketing process. It is a blended role of support and service, which requires a unique individual who has both a deep understanding and passion for web technologies and marketing – as well as strong interpersonal skills. Marketing experience will be looked upon favourably, graphics or design skills is a plus, working with end-users or clients of an application in a service or support role is also a definite asset. Canterris Product Specialists most often work with Marketing Department team members over the phone or via email to troubleshoot or walk clients through a complex operation in the program, and create feature requests for our development team.

Primary Responsibilities

• Provide application support to clients of all technical aptitude levels via phone and email. Being able to communicate in a calming and professional manner is paramount in this role.
• Log cases in our ticket tracking system ensuring proper documentation and problem description
• Execute the product component of the solution deployment process from initial customization through to full implementation.
• Identify and solve technical concerns for our clients.
• Report client feedback to solution managers to help continually improve the product and processes that support it.
• Ability to interact, support and train both marketers and sales agents on a regular basis.

Qualifications

• Minimum of 3 year work experience in a software or technology position
• Exceptional client services skills
• Entrepreneurial spirit
• Excellent verbal and written skills
• Exceptional communication, interpersonal and support skills
• Hard and efficient worker
• Team player
• Customer support experience is a pre-requisite
• Familiarity with the software and technology markets is an asset
• Proficiency with complex IT/software solutions is a plus
• Working knowledge of HTML, JavaScript, CSS and other web technologies a must
• Post secondary education preferred
• Understanding of key online marketing strategies and concepts

How To Apply

• Write a targeted cover letter that demonstrates you have visited our Web site and understand what we do
• Indicate why you are interested in Canterris
• Identify what you feel you can bring to the Product Specialist Position
• Outline your background in software applications? What is your experience with HTML, JavaScript, PHP, CSS etc? Any experience with technical troubleshooting?
• Tell us where would you like to take your career in the next 2-5 years?

To apply to this opportunity, please send your resume and cover letter to careers@canterris.com

Canterris offers a competitive compensation package commensurate with experience, skill, and efficiency. Highly qualified individuals only. No recruiters or outsourcing firms.